What is HOTEO?
HOTEO is a software suite for hotels and includes HOTEO Operations for organizing hotel operations and analyzing data and HOTEO Concierge for enhancing guests experience and increasing revenue.
Many hotels, no matter how big or small, are facing the same issue in collecting, analyzing and tracking vital data in order to keep and increase their quality of service.
As a Manager you often need to supervise complicated, but necessary tasks that are resulting in incomplete data which causes unpredictable and serious incidents.
Since there is significant delay between these incidents and proper solutions, you need a way to organize that data in order to react fast. Often, if not almost every time, that solution is ad – hoc and not incorporated into in-house procedures. There are obstacles in fast and accurate spotting and resolving problem such as lack of quality software which can help that good solution, once applied, can become a standard procedure inside hotel.
After this you will need a way to measure efficiencies of newly develop procedures. Solution you need is a measuring tool which will provide you precise numbers that are representing quality of all services inside your hotel.
We are offering the easiest way to gather and analyze all of your important data in a single spot which will ensure that quality of your business is and stays the best in the class.
Application will help all your required for keeping and increasing quality level of your services at any time and place. In this
way you will shortened time needed to perform extensive researches and apply changes in a
matter of minutes. Also, keep track of all improvements and changes with a few easy clicks and be alerted if quality of your services is going down.
We are offering you adaptable solution which can be standardized to your own needs without
changing your current hotel management system.
Who in Hotels use HOTEO Operations?
Benefits for Housekeeping and Maintenance Unit
- Will know what, when, where and how tasks should be done
- Will solve the common problems managing laundry service, mini bar
- Will be able to communicate internally
- Will be able to report incidents
- Will be able to automatically keep track of mini bar, laundry, lost & found and other housekeeping and maintenance issues.
Benefits for Supervisors
- Will know what, when, where and how tasks should be inspected
- Will have check lists and procedures for all inspections
- Will be able to report incidents
Benefits for Managers
- Can track issues and tasks statuses
- Can analyze data collected by HOTEO from employees and supervisors
- Can define desirable quality levels
- Can define alarms and warnings
Invest in service quality today by using HOTEO Operations Quality Insurance module
By using QM the Management department can create custom tasks according to hotels organization and other specific needs. Once done, tasks can be assigned to the QA team individually by a simple drag and drop user interface. Versatility goes even beyond and you have possibility to receive photos, videos or special comments from mobile devices of QA team.
Also, QPS can allow to track and monitor the activities of the staff as it provides complete access to time logs, reports, and service requests.
We provide numerous ready-to-use checklist templates, but depending on your needs, you can easily customize them with intuitive drag and drop interface.
QPS won’t limit the way or complexity of inspections you do: From everyday pool temperature and chlorine check-up, to comprehensive in -house HACCP, ISO 9001, 14001 audits. After making customized inspection tasks, you can conduct any audit, anytime, quickly, economically and accurately.
The list of inspections are quite long but not limited to:
•Housekeeping / laundry and linen Inspections;
•Front Office / Concierge Inspections;
•Quality Assurance Inspections;
•Property and Amenities Inspections;
•Safety / Fire safety / Regulatory Inspections;
•Food and Beverage Safety Inspections;
•Pool / Hot Tub / SPA Inspections;
•Sports / Gym / Beach Inspections;
•Contractor / Suppliers Inspections;
•Guests Services Inspections;
•Custodial / Landscape Inspections;
•ADA / OSHA / HACCP / ISO 9001 – 14001
Compliance Inspections and Audits;
Inspectors go through check – up list and answer on provided questions. Answers can vary from simple “yes-no” answers, rating, list with predefined answers, to more complex comments and even assigned photograph, voice and video.
Once data is received and collected, QM is going to sort them and perform analysis which will be show at your request. Reports made this way will give you detailed view and provide unique insights.
These reports can include, but are not limited to:
• Incident Report
• Quality Report
• Service Report
• Sales Op Report
• Injury Report
• Premises Audit and Assessment Reports
• Staff Training and Monitoring Reports
• Safe Method Completion Reports
•Quality and Food Safety Assessment Reports
HOTEO Concierge will increase guests service experience and revenue.
Numerous inconveniences can occur at overcrowded front desk, such as long queues, lack of information, reception to busy to answer phone, hard to find extras, not up to date promo materials…
Additionally, hotel management has higher demand for up-sells, but it can’t be done effectively from busy reception.
Guests are more responsive to Up -sells when information are available a click away, shopping at own pace and when feels to, using comfort of room and own mobile device.
Occasionally, guests are not familiar with all hotel amenities and don’t use
them as they would, which lead to low up-sells. Insufficient, not clearly visible or too mild promo material very often
don’t give enough details on promotions or hotel amenities.
The application is formed as a solution for speeding up communication between guest and front desk, tracking orders and up-sells, skipping language barrier, and lowering costs of in – house promo material production.
Using mobile device, guest will be able to buy extras, have restaurant menus, prices and offers always available and up to date.
Hotel is able to track habits and how guest use application, what areas are most interesting, enhance weak points, lessen bottlenecks in sales and with noticeable calls to actions encourage more spending.
By providing extra information on local attractions and destination, guest can order transfers, excursions, tickets to attractions in Hotel, making you even more profit. Application encourage guests to feedback more often and on spot. This way you will get information how guests are feeling about services while still in Hotel, and be able to improve guest satisfaction immediately and serve even the most demanding guests. Make your guests returning by inspiring them to have application installed on mobile device after the stay. Send tailored greetings with special offers for celebration their great day ahead, or send event invitation, current rates, and encourage guests to book directly. HOTEO Concierge will significantly reduce gap in language barriers. App is installed in preferred language to stimulate and clarify communication in hotel operations and offers. Communicate with guests individually or by sending mass messages. Guest will be notified with alarm and message will appear on guest device, even if application is turned off.
Application is fully customizable and you can choose which services, sections and items to create and include regarding content available in your hotel
On dedicated screen, individual guest inquiry will appear. Instead of time consuming voice communication needed to dispatch, with few clicks it will be forwarded to associated department and progress tracked.
Time consuming phone orders deduct time of receptionists needed to focus to guests in person. HOTEO Concierge will shorten or completely substitute voice communication and automate, facilitate and stimulate guests to order via mobile application and spend more.
Offered services can be turned on and off in case they are not available at the moment.
- Attract guests to all amenities and services offered by hotel.
- React in real time, create and deliver relevant in house promotions, instead of spending an exorbitant amount of resources on
printed information that will be outdated soon.
- Include detailed descriptions of Hotel premise, so guest can easily find and use.
- Identify guest satisfaction and provide appropriate follow ups for each guest.
- Bound with loyal guests, give them the recognition and offer better rates by encouraging to book directly.
- Be able to real – time alert individual or group of guests on events, status of inquiry or disruptions that may affect stay.
- Easily manage all services and keep track of guest satisfaction.
- While still fresh, encourage guests to give reviews.
Application offers fluid and authentic Hotel experience, accelerating guest’s decision to book.
HOTEO Concierge is made as stand alone, platform independent, and hardware non – demanding mobile device application. After installation, even if not a guest, user can browse and feel amenities Hotel offer. In this case, user is limited to browsing and informing about amenities, Hotel offer and surrounding. There is strong invitation to book directly trough application. Once user became Hotel Guest full access to all sections and items will be allowed.
Encourage guests to fill surveys or make reviews with easy and straightforward forms. Reward them for taking survey with special gift: fruit basket, bottle of wine, free meal…