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Hoteo Concierge: A Simple Way for Hotels to Personalize the Guest Experience

Project Overview

Hotel guests often miss out on useful services simply because they don’t know they exist. Whether it’s spa treatments, excursions, room upgrades, or even booking a taxi, there’s often no simple way for guests to access everything a hotel has to offer.

Sipod built a solution that allows hotels to manage and publish content inside a mobile app designed specifically for their guests—without any coding or technical setup. The idea is simple: make it easier for hotels to communicate everything they offer, and make it easier for guests to enjoy their stay.

Challenge

There were two main problems to solve:

  • Hotel managers needed control. They should be able to create and manage content (like service info, offers, or local events) without needing help from developers.
  • Guests needed a better experience. The app had to look good, be easy to use, and show relevant content depending on the type of guest—whether it’s a solo traveler, a family, or a couple on vacation.

Solution

The result was Hoteo Concierge—a platform that powers mobile apps for hotels, with a simple interface for managing guest-facing content.

Hotel managers can:

  • Add and update information about services like meals, tours, spa treatments, or events.
  • Include third-party offerings, like taxi bookings or equipment rentals.
  • Set up booking and purchase options directly in the app.
  • Personalize content for different guest segments based on age, interests, or travel style.

Guests get:

  • A mobile app that helps them explore everything the hotel offers.
  • The ability to book services, report issues, or get help—on their own schedule.
  • Content that’s tailored to their preferences and needs.

Benefit

  • More revenue from extra services. Hotels can easily promote and sell what’s available beyond the room.
  • No tech headaches. Staff can update content anytime, without relying on IT.
  • Better guest satisfaction. Clear, useful information improves the stay.
  • Data that helps. Hotels get insights into which services guests actually use—and where there’s room to grow.