Digital Origination
Faster, Smarter Digital Origination for OTP Bank Serbia
OTP Bank Serbia, a leading financial institution in the Serbian market, provides a broad spectrum of innovative banking products and services. With one of the largest branch networks and the most extensive ATM coverage in the country, the bank continuously strives to enhance its digital offerings. To improve its origination processes and streamline credit application management, OTP Bank Serbia partnered with Sipod to develop a high-performance solution tailored to their needs.
Challenge
To maintain its competitive edge, OTP Bank Serbia required a more efficient and adaptable platform to replace its existing system. The primary challenge was to implement a solution capable of delivering rapid credit application responses while supporting continuous process improvements. Additionally, seamless integration with other digital channels was crucial to ensure a smooth customer experience. The bank needed a platform that could enhance operational efficiency, reduce error rates, and support various banking processes in a structured and automated manner.
Solution
Sipod addressed this challenge by developing a Business Process Management (BPM) platform built on the Camunda open-source library and a .NET microservice architecture. This cutting-edge solution allows OTP Bank Serbia to design, monitor, and optimize its processes more efficiently. The intuitive, task-management-driven web interface ensures seamless navigation, reducing the risk of errors while improving overall process clarity. By leveraging microservices and modern BPM technologies, the bank achieved enhanced flexibility and scalability across its operations.
Benefit
The implementation of the BPM platform significantly transformed OTP Bank Serbia’s operational workflows. The new system supports a variety of essential processes, including onboarding, procurement, and approval workflows. Notably, the overdraft process was accelerated significantly, providing customers with near-instant feedback in case of rejections. This efficiency boost led to a more streamlined credit application process, reduced processing costs, and improved overall customer service. By optimizing its digital infrastructure, OTP Bank Serbia strengthened its position as a market leader, offering faster, more reliable financial services to its clients.
