The banking and financial industry has significantly transformed over the past decade. The increasing demand for mobile and online banking services, coupled with the tech-savvy nature of today’s customers, has reshaped the expectations for convenience, speed, and accuracy in every banking transaction.

To meet these evolving customer demands and remain competitive in a rapidly changing market, banks are increasingly turning to innovative tools like Sipod’s Business Process Management Platform. This sophisticated platform offers a comprehensive solution to streamline banking operations, ensuring customers receive the efficient and seamless services they expect.

Navigating the Digital Transformation: Sipod’s BPM for Fintech

Sipod’s BPM Platform is a cutting-edge tool designed to help financial organizations optimize their digitalization journey and enhance their business processes. This innovative platform adheres to BPMN 2.0 and DMN standards, making it a robust solution for automating complex decision-making processes and providing real-time insights into performance, bottlenecks, and areas for improvement.

A Flexible and Secure Architecture

One of the standout features of Sipod’s BPM Platform is its flexible and secure architecture. This architecture allows quick and easy updates and modifications, ensuring banks can adapt and scale their operations as needed. Moreover, the platform leverages the power of the Camunda tool and DMN standards to facilitate data-driven decision-making, aiding organizations in making informed choices to enhance their services.

Real-Time Tracking and Monitoring

The key benefit of Sipod’s BPM Platform is its real-time tracking and monitoring capabilities. This feature enables banks to effectively oversee their processes, leading to optimization and improved efficiency. Through accurate implementations and standardized process documentation, banks can minimize the risk of incorrect process execution, reducing errors and enhancing overall operational efficiency.

Versatile Applications Across Industries

Sipod’s BPM Platform offers versatile applications across multiple industries, including:

  • FinTech: It excels in origination, onboarding, scoring, approval, and other related processes, empowering financial institutions to provide swift and accurate services.
  • Real Estate: From procurement and field inspection to approval processes and supplier selection, this platform streamlines workflows, ensuring efficiency in real estate operations.
  • Health Industry: With features for procurement, approval, and supplier selection, the platform enhances operational efficiency in the healthcare sector.

Additionally, its adaptability makes it suitable for various other industries, facilitating automation and comprehensive monitoring of business processes.

Flexibility for Continuous Improvement

Sipod’s BPM Platform’s flexibility is a game-changer, enabling organizations to implement continuous process improvements swiftly and effortlessly. Its user-friendly interface and compatibility with existing dependent services ensure a seamless transition to optimized business processes, saving valuable time and costs.

Banking Process Automation: A Path to Efficiency and Customer Satisfaction

Banking Process Management has garnered significant attention in the banking and financial industry, driven by the increasing demand for mobile and online banking services. Customers who become more tech-savvy expect convenience, speed, and accuracy in their banking transactions. Digitizing banking services is essential to meet these evolving customer expectations and stay competitive in the market. Automation of banking processes is a critical step in optimizing and streamlining banking operations.

Revolutionizing Banking and Finance through Business Process Management

Banking operations encompass deposit, credit, and loan processing functions. Optimizing and streamlining these core banking operations can save substantial cost and time. A deep understanding of the banking process flow is crucial to implement automation in banking effectively. Here’s an overview of essential banking functions:

1. Customer Onboarding:

  • A smooth and quick customer onboarding process is vital for gaining customer trust and loyalty.
  • Traditional banks rely on manual methods for collecting and verifying customer information, while modern banks gather data through digital channels.
  • When done manually, KYC verification and anti-money laundering checks are mandatory and can be cumbersome and error-prone.

2. Loan Processing:

  • Loan processing involves numerous steps, from origination to disbursement.
  • Legacy banking systems handle loans manually, resulting in paperwork, delays, bottlenecks, fraud risks, and rejections.
  • Modern banks require efficient loan processing systems to handle large volumes of loan originations across various platforms.

3. Credit Card Processing:

  • Credit and debit card processing involves accurate data capture across multiple channels and real-time updates.
  • Manual credit card processing is time-consuming and error-prone.
  • Automation reduces processing time and ensures accuracy.

4. Core Banking Operations:

  • Back-end updates, including customer data updates, KYC validations, accounting reconciliations, and overdraft protection, are vital.
  • Manual updates lack the speed and accuracy required for core banking operations.
  • Robotic Process Automation (RPA) can enhance efficiency.

5. Risk and Compliance:

  • Banks must adhere to various policies and regulations, with updates being frequent.
  • Risk and compliance management is crucial, including anti-money laundering, fraud checks, KYC verification, and compliance checks.
  • Automation aids in efficient management.

Current Banking Landscape

Given the rapid technological advancements and changing customer expectations, modernizing banking services is essential. Banks have adopted IT services to enhance customer experience and operational efficiency. CRM systems, channel systems, and loan origination systems work in conjunction with core banking systems, facilitating the ability to adjust to evolving customer demands and regulatory mandates more seamlessly. However, regulatory compliance remains a challenge, necessitating investments in technology for risk and compliance management.

The Role of BPM in Banking

Banks and financial institutions require robust Business Process Management (BPM) solutions to address various aspects of their operations. BPM in banking encompasses:

  1. Human and System Processes: This includes operations performed by users and system workflows, human-system interactions, and system interconnections.
  2. Business Rule Engines: Rule engines are fundamental for automating banking systems.
  3. Business Activity Monitoring: Providing visibility into the current system processes is essential.

Key requirements such as mergers or acquisitions, regulatory compliance, and operational flexibility drive business process automation in the banking sector.

Benefits of Automated Banking and Financial Services

Automation enhances productivity and efficiency in core banking services, delivering several benefits:

  • Reduction in employee workload by automating low-value, repetitive tasks.
  • Cost and time savings through streamlined processes.
  • Increased operational agility and flexibility for future improvements.
  • Improved customer service and satisfaction.
  • Enhanced customer trust and loyalty.
  • Superior customer experience.
  • Enhanced regulatory compliance.

BPM Implementation in Banking

Implementing BPM in banking involves several stages:

  1. Identification: Map existing process workflows and identify dependencies, stakeholders, and systems.
  2. Assessment: Evaluate processes based on turnaround time, complexity, and systems involved. Identify areas best suited for BPM implementation.
  3. Implementation: Start with smaller processes and gradually implement BPM for larger and more complex processes.
  4. Review and Analysis: Continuously review BPM effectiveness, measure key performance metrics, identify bottlenecks, and make improvements.
  5. Reengineering and Improvement: Resolve bottlenecks and enhance processes continuously.

Robotic Process Automation (RPA) in Banking

RPA is a valuable tool for banking automation, offering benefits such as cost savings, improved operational efficiency, and enhanced customer experience. RPA can automate various banking processes, including customer service, compliance management, credit card processing, accounts payable, loan processing, KYC checks, fraud detection, and report automation.

The Digital Future of Banking Services

The digital transformation of banking services is driven by evolving customer expectations. Key components of this transformation include omnichannel customer experiences, customer analytics, data security, AI and RPA integration, voice AI, and the adoption of Open APIs and Microservices architecture.

Key Trends Shaping Banking Services:

  • Increased customer expectations for online and mobile banking.
  • Emphasis on data and information security.
  • Integration of AI and RPA for improved customer interactions.
  • Adoption of voice AI for secure banking transactions.
  • Greater use of Open APIs and Microservices architecture for seamless integration.

Driving Digital Transformation: OTP Banka Srbija’s Journey with Our BPM Platform

We are delighted to highlight our ongoing collaboration with OTP Banka Srbija a.d., a prominent financial institution in Serbia. Our partnership has been instrumental in showcasing the power of our BPM platform in managing intricate origination processes, underscoring our position as a trusted software partner with a proven track record. Our BPM platform continues to play a pivotal role in streamlining digitalization efforts and driving operational efficiency for OTP Banka Srbija a.d.. 

Its adaptable and secure architecture allows for seamless updates and modifications, ensuring OTP Banka Srbija a.d. can quickly respond to evolving requirements and effectively expand its operations. Real-time tracking and monitoring capabilities provide an in-depth view of ongoing processes, reducing errors, enhancing efficiency, and enabling proactive optimization.

Our enduring collaboration with OTP Banka Srbija a.d. reflects a promising partnership committed to the bank’s digital transformation journey and pursuit of operational excellence. Through our BPM platform, OTP Banka Srbija a.d. continues to enhance efficiency, reduce costs, and harness growth opportunities. We remain dedicated to supporting OTP Banka Srbija’s success and empowering organizations to achieve their digitalization goals.


Business process automation is integral to the future of banking. As banks strive to meet evolving customer demands and navigate complex regulatory landscapes, BPM and RPA technologies offer efficient solutions to streamline operations, reduce costs, enhance customer experiences, and stay competitive in the digital age. Embracing these technologies will enable banks to thrive in an increasingly competitive and customer-centric banking landscape.

To explore how Sipod’s Business Process Management Platform can revolutionize your banking operations, reach out to us today. Schedule a demo and experience firsthand the remarkable capabilities of this platform.