Sipod, serving as the designated offshore partner, played a crucial part in the digital transformation of product catalogs and CPQ (configure, price, quote) processes for a prominent interior design and furniture sales company, KPS World.
The Challenge
KPS World faced significant hurdles in the communication and negotiation phases of creating quotes for clients seeking adaptations and furnishings for expansive business spaces. With a diverse range of furniture manufacturers and no online product catalog, the manual process of determining prices based on configurations proved time-consuming. Sales personnel spent days on a single quote, while end customers struggled to comprehend the intricacies of quote generation.
Our Approach
In close collaboration with KPS World, we conducted a comprehensive analysis of their quote creation and negotiation processes, identifying crucial pain points. Recognizing the need for customer interaction, we designed a web and mobile solution to swiftly digitize catalogs from various manufacturers, incorporating configuration and pricing changes. This comprehensive approach aimed to streamline the entire furniture selection and quoting process.
Development and Technology Stack
The backend application was meticulously crafted using the Microsoft stack and .NET, hosted seamlessly on Azure. The web application, a vital component of the solution, was developed using Angular, while the mobile application utilized the versatility of Flutter.
End Product
The culmination of our efforts resulted in a user-friendly web and mobile application. This empowered KPS World to effortlessly create quotes, allowing end customers to provide feedback, accept or reject quotes, and navigate a digitized catalog for easy furniture selection and configuration.
Impact
- Cost-Efficient Quote Delivery: The digitized process significantly reduced production costs, enabling KPS World to deliver quotes more efficiently to their clientele.
- Streamlined Operations: Quote creation time was slashed by an impressive 80%, enhancing overall operational efficiency.
- Enhanced Communication: The digitized catalog facilitated improved communication during negotiation, leading to a higher success rate in deal closures.
- Empowered Customer Experience: End customers gained autonomy in choosing and configuring furniture, contributing to an enriched and personalized experience.
Conclusion
Sipod’s collaboration with KPS World resulted in a transformative solution, addressing the core challenges and fostering a more efficient and customer-centric approach to quote processes. This case study is a testament to the impactful outcomes achievable through strategic digital interventions in the business landscape.