As Internet became available to everyone, mobile devices turned into a necessity, and with that, new types of software for hotels became available, too.
Hotel managers are not sure which type of software they will need for running a hotel and selling hotel rooms and amenities in an optimal way.
PMS – An essential software for hotels!
Property Management System is a fundamental software in order to track rooms availability, schedule guest bookings, and manage accommodation rates.
PMS systems often have additional functionalities:
- Guest register with a guest attendance history
- Managing additional amenities
- Different reports about different KPI’s
- Staff register
- Payment management and payment gateway information
- Inventory management
It is not easy to find right PMS since there are literally thousands of these systems on the market.
Main criteria are the hotel or the hotel chain size. Having PMS hosted in the cloud will become the most common option.
Having PMS hosted in the cloud will soon be the most common option.
What is the booking engine?
Booking engine is an option for travelers to book and pay for hotel service directly from the web or mobile application.
Hotels should invest in booking development on their web presentations (or loyalty applications), or to integrate the existing booking engines and not pay commission to online travel agencies or middlemen (someone who will find guests and take provisions).
Online Travel Agencies
Online travel agencies are online ‘places’ where all hotels are listed. The most popular are Booking and Expedia, but to be more successful, hotels should try to be listed on as many OTAs as possible.
Great things for hoteliers are that OTAs will promote your hotels and list all hotel amenities, multimedia, descriptions, guests’ comments.
Downside for hotels is that OTA’s will take the commission.
How to send hotel data to 100 OTAs? It looks like time consuming. Also, what is the best way to synchronize data between OTAs and hotel PMS system? For example, somebody reserve a room in the hotel from booking.com. The question is, how will hotel know about that and the way to set the room occupancy and report to other OTAs that the room is not available anymore?
For that purpose, hotel should use the channel manager software!
What are channel managers?
Channel managers will send all information about hotel’s offers: rooms, rates, services, descriptions, pictures, and all other info to OTAs. And that’s not all. They will synchronize data between all OTAs and, if integrated, with hotel’s PMS.
Hotel will get reports and real time information about the sources and OTAs’ reservations.
Hotel Operations Management Systems
PMS are in charge of bookings, but it doesn’t help hotel staff in everyday tasks and processes.
Hotel Operations Management Systems will automatize or half-automatize processes in housekeeping, maintenance, f&b, supervision and other sectors.
Housekeeping sector can synchronize tasks and workers could check and update their work orders from their mobile phone. Information about the room status would be automatically synchronized and efficiency in the laundry and mini bar services can be rapidly increased.
Maintenance workers could automatically be assigned to reported malfunctions and damages.
Supervisors and quality managers will have checklists on their mobile devices and schedules for quality checks. Checking results could be analyzed and the analysis could help in increasing the overall service and hotel quality level.
Software for operations could drastically save time and increase quality level in all sectors and processes.
Concierge mobile applications
Concierge applications will help guests to learn about hotel amenities and services they can get from hotel. Guests will have options to book hotel services, get notifications about discounts and any additional information they might need. It will increase the upselling.
What’s most important, hotel will have guests’ database, will know their habits, what they like and which services they enjoyed the most. Concierge application could also act as a loyalty application, so when guests are not in the hotel, they could get promotions and notes about hotel events and options for direct booking.
Check about concierge and hotel operation management application on https://sipodsoftware.com/products/hoteo/
There are many other types of a hotel software. Only the most common models were described in this article. Just check https://hoteltechreport.com/news/best-hotel-software and see how many different software types exist.
It is not easy for hoteliers to learn about all the ways that software could help in hotel running, so it is always a good idea to speak with a consultant.
If you, as a hotel manager, have any question or a doubt about hotel software, please send us an e-mail to firstname.lastname@example.org and we will try to help you.