In the last two decades, as Internet became available the mobile devices became something that everybody have, new types of software for hotels started to be available on the market.
Hotel managers are not sure which type of software they will need for running hotel and selling hotel rooms and amenities on the optimal way.
PMS – software that hotel definitely needs!
Property Management System is a base and must have software for all hotels in order to track rooms availability, schedule guest bookings and manage accommodation rates.
PMS systems often have additional functionalities, like:
- guest register with guest attendance history
- managing additional amenities
- different reports about the different KPI’s
- staff register
- payment management and payment gateway information
- inventory management
It is not easy to choose PMS for the hotel having in mind that there are literally thousands of different PMS software.
Main criteria is the hotel or hotel chain size.
Having PMS hosted in the cloud will soon be the most common option.
What is booking engine?
Booking engine is an option for travelers to book and pay for hotel service directly to the hotel from web or mobile application.
Hotels should invest in developing their own booking engine on their web presentations (or loyalty applications), or to integrate existing booking engines, because they will not have to pay commission to online travel agencies or middlemen (someone who will find guests and take provision).
Online Travel Agencies
Online ‘places’ where hotel offers will be listed. Most popular are Booking and Expedia. But, to be more successful, hotels should try to be listed on as many OTA’s as possible.
Great things for hoteliers is that OTA’s will promote your hotels, and list all hotel amenities, multimedia, descriptions, guests comments.
Downside for hotels is that OTA’s will take the commission.
How to send hotel data to 100’s of OTA’s ? Looks like it is a very time consuming. Also, how to synchronize data between OTA’s and hotel PMS system? For example, somebody reserve a room in the hotel from booking.com. How hotel will know about that, set the room occupancy and report to all other OTA’s that room is not available anymore?
For that purpose, hotel should use channel manager software!
What are channel managers?
Channel managers will send all information about hotel’s offer – rooms, rates, services, descriptions, pictures and all other info to many OTA’s. And that’s not all. They will synchronize data between all OTA’s and, if integrated, with hotel’s PMS.
Hotel will get report and real time information about sources and OTA’s from which reservations came.
Hotel Operations Management Systems
PMS are in charge for bookings, but doesn’t help hotel staff in everyday tasks and processes every hotel has.
Hotel Operations Management Systems will automatize or half-automatize processes in housekeeping, maintenance, f&b, supervision and other sectors.
Housekeeping sector could synchronize tasks and workers could check and update their work orders from their mobile phone. Information about the room status would be automatically synchronized, efficiency in laundry and mini bar services could be rapidly increased.
Maintenance workers could automatically be assigned to reported malfunctions and damages.
Supervisors and quality managers will have checklists on their mobile devices and schedules for quality checks. Checking results could be analyzed and analyze could help in increasing overall service and hotel quality level.
Software for operations could drastically save time and increase quality level in all sectors and processes.
Concierge mobile applications
Concierge applications will help guests to learn about hotel amenities and services they can get from hotel. It will increase upselling. Guests will have options for book hotel services, get notifications about discounts and any additional information they will need.
What is a most important – hotel will get the database of guests, knowing their habits, knowing what they like and in which services they enjoy. Concierge application could also act as a loyalty application, so, when guests are not in the hotel, they could get promos and notes about hotel events and option to directly book.
Check about concierge and hotel operation management application on https://sipodsoftware.com/products/hoteo/
There are many others types of hotel software. Only most common types were described in this article. Just check on https://hoteltechreport.com/news/best-hotel-software how many different software and software types exist.
It is not easy for hoteliers to learn about all the ways that software could help in hotel running, so, it is always a good idea to speak with a consultant.
If you, as a hotel manager, have any questions or doubts about hotel software, please send us a mail on firstname.lastname@example.org and we will try to help you.